Complaint Ontology Pattern - COP

Auteurs

C. Santos, C. Pruski, M. Da Silveira, V. Rodríguez-Doncel, A. Gangemi, L. Van der Torre, and P. Casanovas

Référence

in 7th edition of Workshop on Ontology and Semantic Web Patterns (WOP2016), Kobe, Japan, 18th October 2016, 2016

Description

In this paper we present an ontology design pattern to conceptualize complaints an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint datasets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.

Lien

http://ontologydesignpatterns.org/wiki/images/1/16/WOP2016_paper_09.pdf