Measuring readiness for compliance: A gap analysis tool to complete the TIPA process assessment framework

Auteurs

M. Picard, A. Renault, B. Barafort, and S. Cortina

Référence

in Systems, Software and Services Process Improvement: 23rd European Conference, EuroSPI 2016, Graz, Austria, September 14-16, 2016, Proceedings, Communications in Computer and Information Science, vol. 633, Kreiner, R. V. O'Connor, A. Poth, and R. Messnarz (Eds.), pp. 106-116, 2016

Description

The combination of conformity and process assessment is gaining interest among business organizations, and the IT Service Management (ITSM) field is no exception to this trend. We have designed a Gap Analysis tool enabling to translate the identified requirement gaps into a process perspective. The tool is based on the proces map from the Process Assessment Model (PAM) built on the same requirements set to provide the process view, and so it creates correlations and offers interesting complementarities with the related PAM. The Proof of Concept presented in this paper validates the design of such a tool. It opens the door to its application to the IT Service Management field and, in particular, its integration within the current Tudor’s IT Process Assessment (TIPA) framework.

Lien

doi: 10.1007/978-3-319-44817-6_9