Using a process assessment model to prepare for an ISO/IEC 20000-1 certification: ISO/IEC 15504-8 or TIPA for ITIL?

#IT

Auteurs

S. Cortina, B. Barafort, M. Picard, and A. Renault

Référence

in Communications in Computer and Information Science, Communications in Computer and Information Science, vol. 633, C. Kreiner, R. V. O'Connor, A. Poth, and R. Messnarz (Eds.), pp. 83-93, 2016

Description

Nowadays, whatever their domain of activity, the interest of the organizations for IT service management is growing. In that context, a certification of their service management system is seen as a good means to demonstrate their excellence in this discipline. Amongst all the existing process (assessment or maturity) models that could be used to support such a certification, two of them have been studied. This paper presents and compares the ISO/IEC 15504-8 and the TIPA for ITIL process assessment models, in order to determine their respective strengths and weaknesses when used for preparing an ISO/IEC 20000-1 certification. 

Lien

doi:10.1007/978-3-319-44817-6_7

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